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Working With and Evaluating Difficult School Employees
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Working With and Evaluating Difficult School Employees



December 2009 | 136 pages | Corwin
Managing difficult employees is one of the most challenging aspects of a headteacher's job. Working With and Evaluating Difficult School Employees is designed to help educational leaders learn and apply specific techniques and strategies for effectively dealing with difficult school employees.

Drawing on their extensive experiences in working productively with marginal, deficient, and downright difficult school employees, John F. Eller and Sheila Eller provide essential information and proven strategies to help administrators improve their leadership skills and competencies in dealing with employees who may have negative attitudes, display a lack of awareness about their behaviour, blame others for problems, or are marginal performers.

This resource opens each chapter with an overview of the content, offers a summary with questions for reflection, and presents easy-to-understand concepts, actual stories and vignettes, and abundant templates, bullet points, and key points throughout. A ready reference that allows readers to go to the specific section that meets their immediate needs, the book outlines:

- The nature of difficult employees

- Skills and tools for confronting the behaviours of difficult employees and achieving successful results

- Self-protection techniques for handling emotionally-draining encounters while staying on track with an improvement agenda

- Specific strategies for working with teachers, paraprofessionals and teaching assistants, administrative assistants and office staff, and custodians.

 
Preface
 
About the Authors
 
1. The Nature of Difficult/Marginal Employees: Why Don't These People Listen to Reason and Improve?
Frames of Reference

 
Characteristics of Difficult Employees

 
The Response to Change

 
Understanding the Source of the Difficulty

 
Summary

 
 
2. What Skills and Tools Do I Need in Order to Take On This Situation?
Background of Employee Discipline

 
A Competencies-Based Approach to Thinking About Employee Problems

 
The Definition of Success When Working With Difficult or Deficient Employees

 
Your Readiness in Dealing With a Difficult Situation or Person

 
The Use of Job Descriptions in Your Work With Difficult School Employees

 
Summary

 
 
3. Strategies for Confronting Marginal and Deficient Behaviors
Framing

 
Authority Voice

 
Summary

 
 
4. Protecting Yourself While Dealing With Difficult Employees
Presuppositions

 
Reflecting

 
Displacing Negative Energy

 
Additional Self-Protection Strategies

 
Summary

 
 
5. Strategies for Working With Difficult/Marginal Teachers
The Law and Teacher Employment

 
Your Master Contract or Master Agreement

 
Understanding Your Evaluation Criteria

 
The Ability to Describe Deficient or Substandard Work

 
Base and Surface Competancies

 
Deciding Whether to Move Forward to Terminate Employment or Develop a Growth Plan

 
Growth Plans

 
Delivering a Deficiency Notice or Termination Message to a Teacher

 
The Entire Cycle

 
Summary

 
 
6. Strategies for Working with Difficult/Marginal Secretaries and Office
Handling Your Administrative Assistants

 
A Basic Set of Administrative Assistant/Office Employee Tasks

 
Base and Surface Competancies

 
Prioritizing Work Tasks

 
Planning Sessions to Establish Priorities for the Work Completion

 
Growth Plans

 
Delivering a Deficiency Notice or Termination Message to an Administrative Assistant

 
Summary

 
 
7. Strategies for Working with Difficult/Marginal Paraprofessionals and Teaching Assistants
The Nature of Teaching Assistants and Paraprofessionals

 
Base and Surface Competancies

 
Growth Plans

 
Delivering a Performance Concern or Termination Message to a Paraprofessional or Teaching Assistant

 
An Example of a Meeting and Letter of Reprimand for a Paraprofessional

 
Summary

 
 
8. Strategies for Working with Difficult/Marginal Custodians
Possible Difficult Custodial Behaviors

 
Effective Delegation of Tasks and Assignments

 
Base and Surface Competancies

 
Growth Plans

 
Delivering a Performance or Skill Deficit Concern to a Custodial Employee

 
Summary

 
 
References
 
Index

“The Ellers have done an excellent job identifying supervision problems that plague administrators on a daily basis. They provide clear and detailed strategies to address personnel problems covering virtually every employment group. I strongly recommend this book as a quick reference for all school administrators as they deal with difficult employees.”

Dan Hoverman, Superintendent
Mounds View Public Schools, Shoreview, MN

Sample Materials & Chapters

Chapter 1: The Nature of Difficult/Marginal Employees

Preface


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ISBN: 9781412958684

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